Terms of Use

Last updated: 17 October 2026

These terms are the agreement between you and AgentNow ("we", "us") for the use of AgentNow (the "Service"): the website https://agentnow.site, the dashboard, the chat portal and the chat widget. By creating an account or using the Service you accept these terms. If you use it for a company, you confirm you can accept them for that company.

1. Who is who

• Customer: a business or person with an AgentNow account and workspace.
• Member: a person the Customer invited to its workspace.
• Visitor: a person who chats with a Customer's AI agent through the portal or the widget.

2. Your account

You must give correct information, keep your password safe, and tell us if you think someone else used your account. You are responsible for what happens in your workspace, including the actions of your Members. You must be at least 18 years old to create an account.

3. What the Service does

AgentNow lets a Customer create AI agents that answer questions and talk to Visitors using the Customer's own content (the knowledge base), and lets the Customer's team follow and join those chats. The Service is offered on a Free plan and on paid plans. Each plan has limits (agents, AI usage, storage, seats). The limits are shown on our pricing section and in your dashboard.

4. AI answers - please read

• The agents use artificial intelligence. Answers can be wrong, incomplete or out of date, even when they sound sure.
• The Customer is responsible for checking that its agents, instructions and knowledge base give correct information, and for any decision made from an answer.
• Do not use the Service for legal, medical, financial or safety advice, or for decisions that need a qualified person.
• The Customer must tell its Visitors that they are chatting with an AI agent where the law requires it.

5. Customer content and Visitor data

The Customer keeps all rights to the content it uploads or connects (documents, web pages, instructions) and to the chat content in its workspace. The Customer gives us permission to store, process and send it to our service providers only as needed to run the Service for the Customer (see the Privacy Policy).

The Customer promises that it has the right to use the content it adds, that it will only collect Visitor data in a lawful way, and that it will give its Visitors the notices the law requires. For the personal data of Visitors the Customer decides why and how it is used, and we process it on the Customer's behalf. Details are in the Privacy Policy.

6. Acceptable use

You must not use the Service to:

• break the law or the rights of others, or to send spam, scams, malware or harmful content;
• upload or index content you do not have the right to use, or private data you are not allowed to process;
• harass, deceive or impersonate people, or give the impression that a chat is with a human when the law says you must say it is not;
• attack, overload, probe or bypass the security or limits of the Service, or use it to build a competing service;
• copy, resell or reverse engineer the Service, except where the law allows it.

We may limit, suspend or remove content or accounts that break this section or put the Service or other people at risk.

7. Plans, payment and cancellation

• Paid plans are billed in advance, per month, by our payment provider Stripe. Prices are shown on our website and can change; a change applies from your next billing period and we will tell you first.
• You can change or cancel your plan in the dashboard. A cancellation stops the next renewal; you keep the paid features until the end of the period you already paid for.
• Payments already made are not refunded: a subscription is not refunded for the period already started, and AI credits are not refunded once bought. If we charge you by mistake (for example twice), we will refund the extra charge. Rights that the law of your country gives you that cannot be waived are not affected.
• AI credits you buy are used for AI usage in your workspace and are described in your dashboard.
• If you do not pay, we may move your workspace to the Free plan or suspend it. Anything above the Free plan limits may become unavailable.

8. Usage statistics we collect

To run and improve the Service we collect anonymous statistics about how it is used, for example which pages are visited, how many chats start, and which website the widget runs on. We do not use advertising cookies and we do not send chat text, names or email addresses to our analytics tools. How this works is explained in the Privacy Policy and the Cookie Policy. A Customer that installs the widget on its website agrees to tell its Visitors about this in its own privacy notice where the law requires it.

9. Availability and changes

We work to keep the Service running, but we do not promise it will always be available or free of errors. We may change, add or remove features. If a change reduces what you pay for, we will tell you in advance where we can.

10. Our rights

We own the Service, its software, design and brand. These terms do not give you any rights to them except the right to use the Service as allowed here. If you send us feedback or ideas, we may use them without owing you anything.

11. Ending the agreement

You can stop using the Service and delete your workspace at any time. We may suspend or end your access if you break these terms, if the law requires it, or if you have not paid. When a workspace is deleted its content is removed as described in the Privacy Policy. Sections that by their nature continue (for example our rights, liability and the governing law) stay in force.

12. Our responsibility

• The Service is provided “as is” and “as available”. To the extent the law allows, we do not give promises about results, accuracy of AI answers, or fitness for a purpose.
• To the extent the law allows, we are not responsible for indirect or special losses (such as lost profit, lost business or lost data), and our total responsibility for any claim is limited to what you paid us for the Service in the 6 months before the claim.
• Nothing in these Terms limits your rights or our responsibilities under applicable law.
• You agree to protect us from claims made by third parties because of your content, your Visitors' data that you collected without a legal basis, or your breach of these terms.

13. Changes to these terms

We may update these terms. We will post the new version here with a new date and, for important changes, tell account owners by email or in the dashboard. If you keep using the Service after the change, you accept it.

14. Governing law

These terms are governed by the law that applies to the place where AgentNow is operated, and they respect the rights you have under the law of the country where you live.

AgentNow reserves the right to update or revise these Terms of Use, Privacy Policy, and Cookie Policy without prior notice. Updated policies will be published on our website, along with their effective dates.

15. Contact

AgentNow - Email: click to show the email address.